FAQ
Frequently asked questions
Below you will find answers to our most commonly asked questions. If you don't find an answer to your question, please do not hesitate to contact our service team at info@afrospor.com.
AFROSPOR AS, based in Oslo, Norway, is a corporation organised under Norwegian law.
You can contact customer service by emailing us at info@afrospor.com.
Please use the wholesale button in the top right corner, or click here to access the wholesale form.
No, you do not need an account to place an order. However, we recommend that you join the club to receive the latest from AFROSPOR, exclusive access and early access to limited drops.
We accept Visa and MasterCard.
We ship with DHL and Bring.
Pre-sale orders will ship in mid/end of December. You will receive shipping information as soon as the order is dispatched from our warehouse.
All products purchased at afrospor.com can be returned if you notify us within 14 days after receiving your purchase, and ship it back within the following 14 days.
To return, contact return@afrospor.com and await confirmation. The product must be in perfect condition with original packaging and tags.
Return instructions:
- Use a padded box or envelope
- Enclose the original receipt
- Write “RETURN” and “NO COMMERCIAL VALUE” on the parcel
You may reuse the original shipping box or another suitable box.
To return, contact return@afrospor.com and await confirmation. The product must be in perfect condition with original packaging and tags.
Return instructions:
- Use a padded box or envelope
- Enclose the original receipt
- Write “RETURN” and “NO COMMERCIAL VALUE” on the parcel
You may reuse the original shipping box or another suitable box.
Inside EU: All prices include duties and taxes (DDP).
Outside EU: Prices exclude VAT. You may be subject to import taxes and duties. Please contact your local customs office for details.
Outside EU: Prices exclude VAT. You may be subject to import taxes and duties. Please contact your local customs office for details.
You will receive a delivery notice and instructions for how to reschedule or collect your package from the nearest pickup location.
You can always contact our customer service if you want any further information, or if the size & fit guide is not available.
You can use the same box your package arrived in when returning it, or use another box. However, make sure that the product is packaged in a way so that the item is not damaged during its return to our warehouse.
It depends on when we receive your item back at our warehouse, and how fast we can process the return. If you choose to return the goods purchased from AFROSPOR we will refund your payments no later than 30 days after we receive the goods. Refunds will be provided back to your credit card.